Help / FAQ 🚀 NextGraph Docs

Help / FAQ

If you have questions or want to get in touch with us, the simplest way is to join the forum.

For bug reports, please create an account and submit a new issue in our Gitea instance.

Here is a list of Frequently asked question. If you have more questions, send them to use by email : team @ nextgraph.org or in the forum.

Why do I have to accept ToS ?

You have heard that with NextGraph there will be no more ToS to accept. You are right that with NextGraph we can do without ToS, when the user is connecting to a self-hosted broker. As this option is not available yet, we only offer you to connect to our public Broker Service Provider for now, which needs some ToS to be accepted. Very soon more options will be available to you, including self-hosting, but some users might still prefer using our brokers. In any case, the ToS here are minimal and with end-to-end encryption, your data is unreadable to us anyway.

Why is the loading so slow on the web app ?

When you use the web app, we do not store your data locally, because there is not enough space to do so in local storage (the browser limits us to 5MB). Soon we will have a new feature for the web-app, where all your data will be stored locally in the browser, thanks to indexedDB but this is not ready yet. So for now, every time you open your wallet and start using the web app, all the document’s content is fetched from the broker. This can take some time and it explains why the loading is slow. Once the documents have been retrieved, as long as you do not close the tab, we keep it locally in memory and it even works offline, in case you loose connectivity to the internet.

Where is my data stored when I install the native App ?

When you use our native app, all the content of the documents is stored locally in an encrypted form, in the following sub-folder of your home/user folder :

on Linux: ~/.local/share/org.nextgraph.app
on macOS: /Users/[username]/Library/Application Support/org.nextgraph.app
on Windows: C:\Users\[username]\AppData\Roaming\org.nextgraph.app
on Android and iOS: the folder is not accessible to you. It is protected by the OS.

You will soon be able to use the CLI in order to read your local data (on Desktop and Laptop).

We recommend you to not configure your mobile NextGraph app for Cloud backup. There is no need to store your NextGraph data in the Cloud as it is already backed up by your broker. In the future, we will also offer you the option to backup your data to more than one broker.

This is a temporary limitation that will be lifted in several weeks from now (in the course of Q3 2024).

Can I create several Wallet for myself ?

We do not recommend you to create more than one Wallet. The app is not designed to handle such case. Instead, the app has been designed so that you can create more separate identities from within the same wallet. Identities that are stored in the same wallet are still independent one from another and nobody will be able to tell that you own both identities. This feature is not available yet but will come soon. There is really no need to create several wallets. Specially because you will have difficulties to remember several pazzles.

Where is the iOS app ?